BUILDING USER CONFIDENCE IN EPICOR® ERP: EPICFORCE TECH’S CHANGE MANAGEMENT APPROACH

Building User Confidence in Epicor® ERP: Epicforce Tech’s Change Management Approach

Building User Confidence in Epicor® ERP: Epicforce Tech’s Change Management Approach

Blog Article

Rolling out Epicor® ERP can be a game-changer for business operations — but even the most feature-rich system can fail if users don’t trust or embrace it. In most cases, the challenge isn’t the software. It’s change.

At Epicforce Tech, we’ve helped dozens of organizations avoid ERP adoption failures through a strategic and people-focused change management approach. Because true ERP success isn’t about implementation — it’s about transformation.

In this blog, we’ll explore how Epicforce Tech builds user confidence in Epicor® ERP by focusing on communication, training, engagement, and feedback from day one.

???? Why ERP Projects Fail (Hint: It’s Not the Tech)

According to Panorama Consulting’s ERP Report, over 50% of ERP projects fail to meet expectations — and the primary reason is poor user adoption.

Here’s what often goes wrong:

  • Users don’t understand the why behind the change

  • Training is rushed or generic

  • Teams aren’t engaged in the planning process

  • Fear of failure discourages usage

  • No support exists post-go-live

Epicforce Tech’s change management strategy fixes this at the root.

✅ Our Belief: Adoption Is a Journey, Not an Event

Implementing Epicor® ERP is not about just flipping a switch — it’s about helping people trust the system enough to rely on it daily.

Our approach at Epicforce Tech is built on 5 principles:

  1. Empathy-first engagement

  2. Tailored, role-based training

  3. Two-way communication at every stage

  4. Ongoing support post-go-live

  5. Measuring and reinforcing success

Let’s walk through each step.

???? Step 1: Involve Users Early — Before the System is Even Live

We begin by asking:

  • Who are your system champions?

  • Who are the skeptics?

  • What workflows are changing the most?

  • What pain points do users currently face?

Epicforce Tech hosts discovery workshops with each department to:

  • Capture expectations and fears

  • Map “current vs future state” processes

  • Involve users in dashboard and screen design

  • Build ownership from the start

This helps eliminate the “us vs them” mentality common in ERP projects.

???? Step 2: Deliver Role-Based, Hands-On Training

Generic ERP training doesn’t work. People need to see how Epicor® fits their specific daily tasks.

Our training model includes:

  • Role-specific sessions (e.g., buyers, schedulers, warehouse leads)

  • Live, scenario-based simulations

  • Interactive labs with Epicor® test environments

  • Custom user guides and cheat sheets

  • Video walkthroughs for repetitive tasks

We train for confidence, not just clicks.

???? Step 3: Reinforce Learning Through Micro-Coaching

Epicforce Tech continues supporting users well after go-live through:

  • Daily “open hours” coaching during hypercare

  • On-demand Slack/Teams support

  • Embedded how-to tips in dashboards

  • “Mini refreshers” at 30, 60, and 90 days

  • Follow-up user surveys to spot confidence gaps

Because learning retention spikes when support is continuous.

???? Step 4: Communicate the Vision (And Celebrate Wins)

Change fatigue is real — especially with ERP.

We help leadership teams:

  • Craft a clear, consistent message around why the change matters

  • Share how Epicor® will make jobs easier, not harder

  • Use internal newsletters and dashboards to showcase user success stories

  • Celebrate go-live milestones and early adoption wins

  • Translate technical benefits into business value

Epicforce Tech ensures change communication is frequent, focused, and human.

???? Step 5: Track Adoption, Not Just Usage

Just because someone logs in doesn’t mean they’re confident.

We use KPIs to track:

  • Login frequency by department

  • Report and dashboard usage trends

  • Error rates on forms and transactions

  • Training attendance and follow-up engagement

  • User satisfaction scores pre- and post-implementation

With these insights, Epicforce Tech helps organizations target support where it’s needed most.

???? Real-World Example: Confidence Turnaround in 60 Days

Client: Industrial equipment manufacturer with 150+ users
Challenge: Epicor® ERP adoption was stalled 30 days post-go-live

What We Found:

  • Supervisors still using Excel to run daily production

  • 60% of users hadn’t logged into dashboards

  • Team leads felt undertrained and isolated

Epicforce Tech Response:

  • Held targeted workshops for supervisors

  • Rebuilt dashboards with user feedback

  • Assigned “ERP champions” for each department

  • Launched a 4-week refresher program with open Q&A sessions

Result:

  • 2x increase in daily logins

  • 95% of users rated themselves “confident” after follow-up

  • Entire team transitioned off Excel by month three

Lesson: Trust grows when users feel heard, supported, and included.

???? Change Management Tools We Use

Here’s how we make user enablement practical and measurable:

Tool Purpose
Epicor® Test Environment Safe space for scenario training
Custom Walkthrough Videos Task-specific learning aids
User Feedback Surveys Gauge confidence and gaps
Performance Dashboards Monitor usage in real time
ERP Champion Network Peer-led support

???? When Do You Need Change Management?

You need a structured change approach when:

  • Users are unfamiliar with Epicor® ERP

  • You’re upgrading or rolling out new modules

  • There’s resistance to change from key teams

  • Business processes are being re-engineered

  • Adoption is critical for project success

Even if the tech is ready — your people may not be.

???? Why Choose Epicforce Tech?

At Epicforce Tech, we don’t just implement ERP systems — we help teams trust and use them.

Here’s why manufacturers and mid-size businesses choose us:

  • 10+ years in Epicor® implementations

  • Real-world understanding of user pain points

  • Proven training and change management frameworks

  • Long-term support after go-live

  • Dedicated consultants for user enablement

We focus on people, not just process.

???? Ready to Build Confidence in Your ERP?

Don’t risk low adoption or frustrated teams. Build trust from the ground up with a change management partner who puts people first.

???? Email: [email protected]
???? Call: (888) 280-5585
???? Visit: https://epicforcetech.com

Let Epicforce Tech help you turn ERP resistance into ERP confidence — one user at a time.

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